Return & Refund Policy – Tools and Hardware

At Tools and Hardware (toolsandhardware.co.za), we want you to be satisfied with your purchase. If you are not happy with your order, you may return it subject to the terms below.

1. Return Eligibility

• Items must be returned within 7 days of delivery.
• Products must be unused, in their original packaging, and in a resellable condition.
• A valid invoice or order number is required.
• Certain items (e.g., consumables, special orders, non-stock items) may not be returnable.

2. Incorrect or Damaged Items

If you receive the wrong product or your order arrives damaged, please notify us within 24 hours of delivery. We will arrange a replacement or refund at no additional cost.

3. Supplier Warranties

Many products carry a manufacturer or supplier warranty (including brands supplied by Vermont Sales, King Tony, Waco, Metabo, Matus, and others). Warranty terms vary by product and supplier.

• If your product develops a fault within the warranty period, we will assist with the claim process.
• Claims may require inspection and approval by the relevant supplier before repair or replacement is authorised.

4. Refunds

• Refunds are processed once returned items are received, inspected, and approved.
• Refunds are made via the original payment method.
• Shipping costs are non-refundable unless the return is due to our error (wrong or defective product).

5. How to Arrange a Return

Email: support@toolsandhardware.co.za
Phone: [Insert phone number]

Contact us to receive return instructions and a return reference (if applicable). Items returned without prior authorisation may experience delays.

6. Exclusions

• Clearance or sale items.
• Opened consumables (e.g., drill bits, blades, adhesives) unless defective.
• Items damaged due to misuse, negligence, improper installation, or modification.

7. Legal Rights

This policy aligns with the Consumer Protection Act (CPA) of South Africa and does not affect your statutory rights.

Company: Tools and Hardware | Website: toolsandhardware.co.za